Integrated CRM and ERP Software
A proper customer relations management (CRM) system is the key to success in eCommerce. Connecting and synchronizing your enterprise resource planning (ERP) software with your CRM ensures that automated and consistent information is shared between systems, creating a single source of truth. There are many advantages to our expert integration.
A 360-Degree View
One of the advantages of ERP and CRM integration is a complete view of your customers. From sales and support to finance and accounting, the systems provide complete visibility of your customer’s buying habits, order history, and general movements. These insights help you build lasting relationships and determine where there is potential for future growth. Enhance profitability and secure loyalty with consistent data analysis and responsive action.
Improved Information Access
A fully integrated system empowers your team. For example, your customer service team can be responsive to customer requests, such as order status updates or product information, with real-time access to vital data. Teams can retrieve information on inventory levels, shipments, customer financials, order history, returns, payments, pricing, and more from a single dashboard.
Eliminate Manual Data Entry and Duplication
An integrated ERP and CRM system removes the necessity of duplicating data entry by applying identical rules to each system. Any alterations in the ERP database will reflect in the CRM system and vice-versa. This keeps your front and back-end data consistent and provides employees and customers with an accurate and streamlined process.
Increase Mobility
Provide up-to-date data at each customer journey touchpoint and secure more sales. ERP systems enable sales teams to view a complete history of a customer’s credit limit, current balance, a list of outstanding invoices, and previous orders placed. With Promoted Pawn’s effective CRM-ERP integration, employees from various departments can collaborate and close deals.
Improve Order, Inventory, and Quote Management
Our ERP and CRM integration allows businesses to turn proposal generation (created in the CRM) into actual orders (executed and tracked at the ERP level) using one system, improving efficiency and reducing data duplication. The integration improves quoting accuracy for a prospect/customer in CRM by providing the most up-to-date pricing by using the integrated ERP solution to retrieve the updated pricing information. Promotional or discount pricing is also automatically made available in the CRM.
Reduced IT and Training Overheads
With a single, unified platform, IT maintenance costs are reduced. With a professional integration performed by Promoted Pawn, the level of support and training is reduced as all actions are accessible from a convenient and user-friendly dashboard. Employees learn faster and feel more confident using a single system that supports their job role, and staff is more likely to be retained due to improved workplace performance with a simplified process.
Advanced Warehousing and Inventory Management
With Promoted Pawn’s Warehouse Management software, you can simplify operations, improve efficiency, and increase profitability. Track your inventory levels in real-time, assign orders, sync inventory, pick and pack, and more.
Optimal Inventory Levels
Stay well-stocked and never disappoint customers by maintaining optimal inventory levels. Access warehouses, re-orders, and update stock levels from a single dashboard.
Coordinate Inventory shipments
Reduce costs by managing incoming and outgoing shipments on one unified platform.
Track Inventory in Real-Time
Track inventory mutations across warehouses in real-time and access inventory information from multiple warehouses in an easy-to-use dashboard.
Manage Multiple Warehouse Locations
Our multi-warehouse inventory management system keeps track of inventory levels across warehouses to ensure a comprehensive and up-to-date record.
Customer Service Management Systems
ECommerce CRM is a customer relationship management system designed to help online businesses manage customer contact information, purchasing behavior, and other analytics data. Promoted Pawn develops five different types of CRM software to support your goals.
Operational
Our Operational CRM allows you to better manage your business based on the customer data you collect. The software facilitates structuring information about your contacts, sets standard procedures, and automates marketing, sales, and services. The software allows different departments to collaborate, nurturing leads and closing sales.
Analytical
Promoted Pawn’s Analytical CRM optimizes data visualization, giving you better insights about your customers, their interactions with your business, and opportunities. An Analytical CRM improves access to customer data, including customer preferences, channels, points of contact, interests, and more. Based on the contact data, it is possible to forecast trends and recognize patterns, helping you to make better business decisions.
Collaborative
We develop Collaborative CRM so your teams can interact with vendors and distributors based on shared customer data. The focus of Collaborative CRM is customer service. Enhance the exchange of information between departments, like sales and marketing, while supporting teams. Manage customer relationships with greater ease with improved interdepartmental communication and channels for information flows.
Campaign Management
We combine Analytical and Operational CRM software to generate highly targeted customer data to improve sales and marketing campaigns. Using the contact information gathered in the system, Campaign Management CRMs use collected customer data and insights to run marketing or sales campaigns.
Strategic
Our Strategic CRM puts customers first. You can understand your customers and market trends by extracting relevant data to make better business decisions. Collecting information about customers and your interactions can also lead to better customer relationships. The software gives real-time insights and adjusts or customizes how you interact with customers long term. This solution is most useful for clients needing to secure long-term customer relationships.
Virtual Reality Merchandising
Promoted Pawn’s VR Merchandising creates a realistic and branded virtual store model. Your customers can walk through your virtual store, pick up and examine products, and place items directly into their carts. According to a 2021 survey, 41 percent of shoppers are eager for greater personalization, and VR is fast becoming a popular way to engage with online shoppers in an exciting and fun way.